Your points of interest
The real directions your front desk gives: the museum, the beach, the airport, the restaurant on the corner.
For hotel HR & leadership · US & Canada
Your team, speaking English on shift.
An online English training platform for Spanish-speaking hotel staff. Role-specific practice for employees. A progress dashboard for HR. Start with a free assessment for your whole hotel.
Free placement exam + needs analysis. No contract to start.
Demo · Gran Cabo
Your team, in numbers
Practiced this week
0 of 42
Placements
0 +3
Hotel code
CANCUN
Employee
Position
Level
Confidence
María López
Front desk
A2→B1
Does it
José Ramírez
Server
B1
Does it
Ana Torres
Bell staff
A1→A2
Struggles
Luis Mendoza
Housekeeping
A1
No practice
What you get
What HR needs to run the program.
-
Free placement exam
For the whole staff, no commitment. You keep the level map.
-
Your logo on the modules
Your hotel's logo on what employees see; your property's content on Enterprise.
-
A personal plan per employee
Not one course for everyone: each person practices what happens on their shift.
-
HR dashboard with metrics and reports
Who practiced, what level they are at, how confident they feel. PDF and CSV.
-
Better service, not just better English
Real situations of the role: the complaint, the allergy, the check-in.
-
On the phone they already carry — or any other device
Nothing to install, no passwords: the hotel code and their name.
Compare with classes and general English courses
Inglés HoteleroLanguage school or classesGeneral English course
Teaches the English of the position: front desk, bell, restaurant Yes Partly No
Every person gets their own path, from zero to advanced Yes Partly No
Free placement exam and needs analysis for the whole staff Yes No No
15 minutes a day inside the shift, no classroom, no timetable Yes No Partly
HR dashboard with each person’s level and progress Yes Partly Partly
Content written for your property and your brand Yes No No
Priced per property: turnover never costs you more Yes No No
The team practices speaking, not just reading Yes Partly No
Yes · Partly · NoWhat each option does today. Capabilities, not promises about results.
How it works
Four screens. This is what it really looks like.
Real screenshots of the platform that exists today. Your employees read the instructions in Spanish, which is why they finish; the English is what they practise.
01
The whole team enters with the hotel code
HR shares one code. Each employee adds their name, department and position from any device. No app or password.
02
Each employee completes the free assessment
The placement exam measures English through situations from their role. It takes 1–1½ hours in total and can be paused over 3–5 days.
03
The platform builds a personal starting point
CEFR level, role, needs and goals determine what each employee should practise first.
04
They practise for at least 15 minutes a day
Vocabulary, listening, conversation and speaking from the shift. The journey changes with each person’s progress.
05
HR sees progress without chasing reports
The dashboard updates with participation, level and progress for every employee. HR can review the property and export reports for management.
How people learn
More than ten ways to practise. A path built for each person.
Role-specific vocabulary, listening and spoken responses, matched to the employee’s starting level.
See the 11 ways your team learnsAudio, conversation, pronunciation and practice with their own voice.See activities +
The eleven modules
01 / 11
- Inside a day · 01
Flashcards
Today's words, one per card, with a drawing and a voice. Before the conversation, never after.
- Inside a day · 02
Sounds
The sounds Spanish does not have, in pairs: seat and sit. The ear first; nothing is recorded.
- Inside a day · 03
Listening
A guest says something in English, in a real voice. The learner picks what to do. The text only on request.
- Inside a day · 04
Interactive dialogue
The scene, a guest who speaks, three possible replies per turn. Hear each one before choosing; step back any time.
- Inside a day · 05
Build the sentence
For someone starting from zero: the sentence in pieces, tapped into order. No writing, no keyboard.
- Inside a day · 06
Speaking
Their own voice, recorded. The Coach says what it understood and corrects like a person would, never with a grade.
- Inside a day · 07
Review
Spaced repetition: the word returns just before it is forgotten. Didn't remember, hard, or easy.
- When there is a little more time · 08
Pronunciation
The eight contrasts of the week without embarrassment, with the why and the how of each sound one tap away.
- When there is a little more time · 09
Numbers and times
Rooms, prices and hours, by ear. Generated on the fly: never the same twice.
- When there is a little more time · 10
Vocabulary
Ten words of their position: recall first, then see the translation.
- When there is a little more time · 11
Dialogues
A whole conversation of their position, line by line, in two voices. Outside the day's path.
The learner surface is in Spanish: the instructions in their language, the practice in English. Tap any module to use it exactly as your team would.
Your property’s content · Enterprise plan
And all of it says the name of your hotel.
“Welcome to Hotel Playa, my name is Ana.” On Enterprise the AI writes each person’s path in the context of your property: your name, your front desk, your menu, your street. Nobody practices a generic hotel — they practice yours, the one that opens on their shift tomorrow.
- «Where’s the nearest pharmacy?» Sending a guest to the CVS two blocks over.
- Your brunch menu Your dishes, your allergens, your names.
- Your flag’s service standards The greeting and the close your brand requires.
- Game night, the airport, the strip The landmarks your guests actually ask about.
The problem
A team without functional English loses guests, loses reviews, loses revenue.
01 · Contact
Staff avoid the guest
Whoever can't communicate sidesteps the guest. The guest notices.
02 · Reputation
The reviews reflect it
"Staff was not fluent in English." That line costs room nights.
03 · Revenue
Money stays on the table
With B1 the upsell gets sold and the amenity explained. Without it, every shift loses it.
Free assessment
Placement exam and needs analysis for your whole team.
Practice by role
At least 15 minutes a day with real hotel situations.
Team progress
See participation, levels, and progress in the HR dashboard.
Multiple properties
View progress across your hotels from one account.
Global reach. Local language.
The Spanish your team knows.
The English your guests use.
Online English training for hotels with Spanish-speaking teams, wherever they work. Match learner guidance to your people and English practice to your guest mix.
One program. Across borders. Online delivery
Your hotel in the training
Your team practises your property.
Enterprise practice can use your real amenities, menu, local recommendations and service standards. Employees prepare for the conversations they will have on their next shift.
The dishes on your menu
Your server practises the names, the ingredients and the allergens on your carte, not on an invented one.
Your brand's standards
The greeting, the check-in script and the phrases your group requires, in each person’s own mouth.
Your lobby, your floors, your spa
The proper nouns of your property: the towers, the halls, the amenities guests actually ask about.
Co-branding · For chains and groups
Your brand can also appear in front of the team.
Your hotel's logo can appear on employee screens. A custom domain is not available today. For a hotel group, we define the content, branding and reporting scope before you sign.
English isn't learned in a classroom. It's learned where it's used: on shift, in front of the guest.
Try it here
This is what the platform feels like. Touch it.
Three pieces of the system, live. What your team and your HR department would see when the program is activated.
Shown in English for you. Your team sees the same thing in Spanish.
Placement exam · Front desk CEFR B1–B2
Guest:
"I was charged twice for the minibar and I never opened it. I'd
like this corrected before I check out, and frankly I'm not
happy."
What is the best answer?
Pick an answer — it is this simple for your team.
A test that feels like the job, not like school.
Each employee runs a role-play for their own position: 1 hour to 1 hour 30, from any device in the hotel.
→ Questions about their shift + 15 listening + 8 spoken
→ Audio with real guest voices
→ A CEFR result with a per-employee recommendation
Situation 1 of 1 B2 · Front desk · Checkout
Service moment
The guest disputes a minibar charge.
Guest
“I was charged twice for the minibar and I never opened it. I’d like this corrected before I check out, and frankly I’m not happy.”
02
What should María say?
Coach
Choose a response to see the coaching note.
A real shift situation, with a clear next action.
Each session combines context, guest audio, a service decision and immediate feedback. The path continues for at least 15 minutes a day, from any device.
→ One front-desk situation shown in three clear steps
→ Guest and employee lines use ElevenLabs audio
→ Each choice explains what works and what is still missing
Employees receive instructions in Spanish and practise in English. This sample does not save data.
Sample team · Demonstration
Hotel code
CANCUN
Your whole staff enters with this code. No links, no passwords.
Practiced this week
4 of 5
Participation
80%
Feel confident
3 of 5
Employee
Dept
Level
Status
María López
Front desk
A2 → B1
Moved up
Ana Torres
Bell staff
A1 → A2
Streak · 12d
José Ramírez
Restaurant & bar
B1
Exam Jul 24
Luis Mendoza
Front desk
A2
No drill · 5d
Carmen Vidal
Restaurant & bar
B1 → B2
Streak · 21d
HR's Monday: one glance, three decisions.
Who is moving, who stalled, which department certifies this month. Without chasing anyone or asking for reports.
→ Each person's profile: their goal, what is hard for them, their interests
→ A CEFR certificate and a per-employee PDF for the file
→ A position change in one tap: the level is kept, the practice re-fits
Pricing
Honest pricing, like a ticket. No hidden costs under the perforation.
Ticket · Essential
Boutique hotel.
Up to 20 employees in the program. All 8 departments.
$250 USD
per property / month*
- ✓ Daily practice on a lean web-based platform
- ✓ All 8 departments · full curriculum
- ✓ Placement exam and needs analysis
- ✓ Manager dashboard
- ✓ Staff changes within your plan’s range
21–50 employees
Ticket · Professional
Full-service hotel.
21 to 50 employees. One shared program for your team.
$490 USD
per property / month*
- ✓ Everything in Essential
- ✓ Monthly CEFR follow-up assessment
- ✓ Dashboard with alerts and exports
- ✓ Time-to-competence reporting
- ✓ Dedicated account manager
Ticket · Enterprise
Large property or chain.
51 employees and up, or multiple properties under one account. The per-property price drops from the fifth property on.
from $850 USD
per property / month*
- 51 to 100 employees$850 USD
- 101 to 200 employees$1,450 USD
- 201 or morefrom $1,950 USD
- ✓ Everything in Professional
- ✓ Modules built for your property, brand, and city
- ✓ Consolidated multi-property reporting
* Quarterly, six-month or annual contracts; annual billing pays 10 months instead of 12. The first month can be free, to try it. invoiced in USD. The placement exam and the needs analysis are free for your whole team, with no card and no obligation.
Questions
The questions we always get — answered straight.
01 Do employees need to install an app?
No. Each employee signs in from their phone browser with the hotel code, their name and their WhatsApp: nothing to download, no passwords. The test can be taken on the same phone.
02 How soon do results show?
We are not going to invent one: we are a new company and do not have enough data to promise a date. What we do is measure: the test fixes each person’s level on day one, practice is recorded, and the re-test measures again. When we have results from real hotels we will publish them with the number and the source.
03 What standing does the level certificate have?
We issue a record of level aligned to the Common European Framework scale (A1 to C2). It is our measurement, not an official exam: it does not replace Cambridge, Trinity, Aptis or TOEFL and it is not valid for immigration. It records the real level, supports promotions and gives the employee a record of their progress.
04 What happens if an employee leaves the hotel?
It costs you nothing extra: we charge per property, never per person, because turnover in this sector is high (48.72% a year across 67 hotels in Guanajuato, Caldera González et al., 2019). Deactivate whoever left; whoever arrives enters with the hotel code and sits their own test.
05 How is this different from Duolingo or classroom courses?
Duolingo teaches general English. Inglés Hotelero teaches the English of the position: running check-in, handling a complaint, explaining a dish. Classroom courses need schedules, rooms and teachers; we need 15 minutes a day and the phone they already carry — or any other device.
06 What is Hotel English Training, exactly?
A training program that hotel employers buy for their Spanish-speaking staff. It is not a hotel and not a language school: there are no classrooms and no instructors. Each employee takes a free CEFR placement exam, practices at least 15 minutes a day on their own phone or any other device in the English of their position, and HR follows progress on a dashboard. The contract is with the property or the group, never with the individual employee.
Fact sheet · Hotel English Training
Inglés Hotelero (Hotel English Training) teaches English to the Spanish-speaking staff of hotels in the United States and Canada: a free CEFR placement exam (A1–C2) for every employee, at least 15 minutes of daily practice by position in the lean web-based platform, and a progress dashboard for HR. Priced per property, not per person, from $250 USD a month. The same product serves Mexico, Spain and Latin America at ingleshotelero.com.
ScaleCEFR A1–C2
Practice15 min/day · web-based
Plans / property$250 · $490 · $850 USD
Placement exam + needs analysisFree
Your team can start this week.
The placement exam and the needs analysis are free for the whole property, with no card, no contract, no obligation and no employee limit. You keep the level map of your team. If you want the daily practice, we quote it.