Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C1, with 1–1½ hours total and 3–5 days to finish.
Restaurant & Bar · United States and Canada
English training for hotel servers and bartenders
Not general English. The English your restaurant & bar team uses every shift — taking the order, describing the menu and handling allergies — taught in Spanish, practiced at least 15 minutes a day, measured on the CEFR scale.
The English of the job
What your servers and bartenders rehearse — the situations, not the grammar.
Every drill in the restaurant & bar module starts from a moment of service that actually happens on shift. These are the situations the module is built around, and the placement exam asks each person to handle several of them out loud before any training begins:
- Welcoming guests and seating a table for two
- Recommending a dish and explaining, in a few words, what comes with it
- A shellfish allergy: checking with the kitchen and guiding the guest through what is safe
- A steak sent back: an apology, the kitchen, and no extra charge
- Strict dietary restrictions — vegan, gluten-free, no soy — handled with a real recommendation and a drink suggestion
- The check: anything else, and cash or card
- Banquet service with exact dietary counts, bar service around events
Model phrases, natural-voice audio and correction the same day. The instruction is in Spanish; the English is what gets practiced. Staff whose first language is not Spanish get much less from it, and we say so before you sign.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Restaurant & Bar: CEFR B1.
A2 minimum to take an order; B1 to recommend and resolve. Taking the order is A2. Describing a dish, confirming an allergen with the kitchen and fixing a wrong table without escalating it are B1 — and an allergy misheard is a risk, not a service detail. That is why the module targets B1 for the whole position rather than the A2 that gets an order to the kitchen.
The placement exam fixes each person's real level on the A1 to C1 scale, and daily practice is set from that starting point rather than from the team average. A department map of levels is what you have on day one, before you spend anything.
These targets are our mapping of published CEFR can-do descriptors onto hotel tasks — a professional judgment, not a standard issued by the Council of Europe. The CEFR record is an internal, functional assessment; it is not a Cambridge, TOEFL or IELTS certificate and has no immigration value.
How the daily practice works
At least 15 minutes a day, inside the shift. Progress HR can read.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Pricing
Per property, by headcount band. Never per employee.
Adding or removing servers and bartenders inside the band does not change the invoice — deliberate, because hospitality turnover would otherwise make a hotel rebuy seats all year. The restaurant & bar module is included in every plan alongside the other positions, assigned per employee.
| Plan | Employees in the program | USD / month |
|---|---|---|
| Essential | up to 20 | $289 |
| Professional | 21 to 50 | $529 |
| Enterprise 51–100 | 51 to 100 | $879 |
| Enterprise 101–200 | 101 to 200 | $1,449 |
| Enterprise 201+ | 201 and up | $1,979 |
The placement exam is free for the whole property. Annual plan: pay 10 months instead of 12. Canadian properties are billed in USD. Full detail and billing questions on the pricing page.
By city
The restaurant & bar program, market by market.
Each city page describes what this position handles in English in that market — the guest mix, the season, the conversations that repeat. Every market we cover is in the directory.
Browse destinations by state or province
Southern California
Florida
Other positions
Your servers and bartenders, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam