Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C1, with 1–1½ hours total and 3–5 days to finish.
Bellhop & Valet · United States and Canada
English training for hotel bellhops and valets
Not general English. The English your bellhop & valet team uses every shift — luggage, directions and recommendations, with courtesy — taught in Spanish, practiced at least 15 minutes a day, measured on the CEFR scale.
The English of the job
What your bellhops and valets rehearse — the situations, not the grammar.
Every drill in the bellhop & valet module starts from a moment of service that actually happens on shift. These are the situations the module is built around, and the placement exam asks each person to handle several of them out loud before any training begins:
- Offering to take the bags and confirming the room they are going to
- Storing luggage for a guest who arrives before check-in or leaves after check-out
- Directions inside the property: the restaurant, the pool, the elevator, the second floor
- A guest off an eight-hour flight who needs more help than usual
- A passport left in the taxi that just pulled away: calming the guest and explaining the next steps
- A VIP whose luggage took too long to reach the room: a real apology, a solution, and the manager informed
- Valet pickup times, parking instructions and a recommendation for tonight
Model phrases, natural-voice audio and correction the same day. The instruction is in Spanish; the English is what gets practiced. Staff whose first language is not Spanish get much less from it, and we say so before you sign.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Bellhop & Valet: CEFR A2.
B1 when the role also gives directions and recommendations. Luggage, escorting a guest to the room and the courtesy around it run on fixed phrases, which A2 covers well. The bar rises to B1 the moment the same person also gives directions into the city and recommends a restaurant, because that conversation stops following a script — and at many properties the bellhop or door attendant is the concierge in practice.
The placement exam fixes each person's real level on the A1 to C1 scale, and daily practice is set from that starting point rather than from the team average. A department map of levels is what you have on day one, before you spend anything.
These targets are our mapping of published CEFR can-do descriptors onto hotel tasks — a professional judgment, not a standard issued by the Council of Europe. The CEFR record is an internal, functional assessment; it is not a Cambridge, TOEFL or IELTS certificate and has no immigration value.
How the daily practice works
At least 15 minutes a day, inside the shift. Progress HR can read.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Pricing
Per property, by headcount band. Never per employee.
Adding or removing bellhops and valets inside the band does not change the invoice — deliberate, because hospitality turnover would otherwise make a hotel rebuy seats all year. The bellhop & valet module is included in every plan alongside the other positions, assigned per employee.
| Plan | Employees in the program | USD / month |
|---|---|---|
| Essential | up to 20 | $289 |
| Professional | 21 to 50 | $529 |
| Enterprise 51–100 | 51 to 100 | $879 |
| Enterprise 101–200 | 101 to 200 | $1,449 |
| Enterprise 201+ | 201 and up | $1,979 |
The placement exam is free for the whole property. Annual plan: pay 10 months instead of 12. Canadian properties are billed in USD. Full detail and billing questions on the pricing page.
By city
The bellhop & valet program, market by market.
Each city page describes what this position handles in English in that market — the guest mix, the season, the conversations that repeat. Every market we cover is in the directory.
Browse destinations by state or province
Southern California
Florida
Other positions
Your bellhops and valets, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam