Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Bellhops and valets meet families arriving with strollers, coolers and a week of luggage. Giving directions to the pool, the shuttle stand and the food court in confident English is what turns a chaotic arrival into a good first hour.
Your bellhops and valets practice exactly what they face in front of a guest: luggage, directions and recommendations, with courtesy. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for bellhops and valets — the situations it rehearses, the target level and the price bands — is on the national bellhop & valet page.
Orlando's hospitality workforce is heavily Spanish-speaking, drawn from Puerto Rico, Venezuela, Colombia and Central America, and much of it works in housekeeping, stewarding and grounds before moving toward guest-facing roles. That move is where English becomes the bottleneck. A housekeeper ready for a front-desk shift but not ready for a guest complaint stays where they are, and the property keeps hiring outside instead of promoting inside.
B1 when the role also gives directions and recommendations. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
See participation and levels by employee, department and property.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam