English for hotel front desk agents in Orlando
Front desk in Orlando handles late arrivals off delayed flights, park-ticket questions, room-type disputes for families of six, and shuttle schedules — often several at once at a counter with a line. Clear, calm English under that pressure is the whole job.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Orlando, Florida in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Orlando's hospitality workforce is heavily Spanish-speaking, drawn from Puerto Rico, Venezuela, Colombia and Central America, and much of it works in housekeeping, stewarding and grounds before moving toward guest-facing roles. That move is where English becomes the bottleneck. A housekeeper ready for a front-desk shift but not ready for a guest complaint stays where they are, and the property keeps hiring outside instead of promoting inside.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Orlando front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo