English for hotel staff, position by position.
Every department speaks a different English. A front desk agent defuses a disputed charge; a bellhop calms a guest whose passport left in a taxi; a server confirms a shellfish allergy with the kitchen. Each position is trained separately, to its own target level, in the situations it actually meets.
Hotel English Training trains the Spanish-speaking staff of hotels in the United States and Canada in the English of their own position. Three modules on this site — front desk, bellhop and valet, restaurant and bar — each with its own target CEFR level, a free placement test of about 30 minutes and five minutes of daily practice. Pricing is per property, from $150 USD a month.
Three positions, three curricula, one placement test.
English for front desk agents
Check-in, complaints, upgrades and late arrivals. A2 as the floor; B2 for a front desk supervisor.
See the program →English for bellhops and valets
Luggage, directions and recommendations, with courtesy. B1 when the role also gives directions and recommendations.
See the program →English for servers and bartenders
Taking the order, describing the menu and handling allergies. A2 minimum to take an order; B1 to recommend and resolve.
See the program →What level each position needs, and why.
| Position | Target | Note |
|---|---|---|
| Front Desk | B1 | A2 as the floor; B2 for a front desk supervisor |
| Bellhop & Valet | A2 | B1 when the role also gives directions and recommendations |
| Restaurant & Bar | B1 | A2 minimum to take an order; B1 to recommend and resolve |
Our mapping of published CEFR can-do descriptors onto hotel tasks — a professional judgement, not a standard issued by the Council of Europe. The placement test measures each person against the A1 to B2 scale; the target is what the position needs, not a promise of where anyone will end up.
Five minutes a day. Progress HR can actually measure.
Free placement test
About 30 minutes per employee, built around their position: 13 diagnostic items, 10 listening items and 6 spoken answers scored by AI. A level map for the whole property before you spend a dollar.
Daily practice
Five minutes on a lean web-based platform, in the English of a real shift, with native-speaker audio and same-day correction. Instruction in Spanish. Nothing to install.
HR dashboard
Level, progress and streaks by employee and by property. The number your monthly report was missing.
Start with the position that talks to guests most.
Free placement test for the whole property, no obligation. We reply within one business day.
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