Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C1, with 1–1½ hours total and 3–5 days to finish.
By position · 3 programs
English for hotel staff, position by position.
A digital platform of specialized English for the hotel industry: each role practices the English it uses on shift, with a starting level for every employee. Explore three of the platform’s 19 positions below.
The programs
Explore training by position.
Front Desk · target level B1
English for front desk agents
Check-in, complaints, upgrades and late arrivals. A2 as the floor; B2 for a front desk supervisor.
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
Luggage, directions and recommendations, with courtesy. B1 when the role also gives directions and recommendations.
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
Taking the order, describing the menu and handling allergies. A2 minimum to take an order; B1 to recommend and resolve.
See the program →Target levels
What level each position needs, and why.
| Position | Target | Note |
|---|---|---|
| Front Desk | B1 | A2 as the floor; B2 for a front desk supervisor |
| Bellhop & Valet | A2 | B1 when the role also gives directions and recommendations |
| Restaurant & Bar | B1 | A2 minimum to take an order; B1 to recommend and resolve |
Our mapping of published CEFR can-do descriptors onto hotel tasks — a professional judgment, not a standard issued by the Council of Europe. The placement exam measures each person against the A1 to C1 scale; the target is what the position needs, not a promise of where anyone will end up.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
By market
Start with the position that talks to guests most.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam