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Legal · Terms

Terms of Service

Last updated: September 23, 2026

These Terms govern access to and use of the services offered by Diego Lujan Studio LLC, a Texas limited liability company trading as Inglés Hotelero ("the Company", "we"), including the websites ingleshotelero.com and hotelenglishtraining.com, the training platform at app.ingleshotelero.com, and the associated messaging channels.

By accessing or using any of our services you accept these Terms in full. If you are accepting on behalf of a hotel or company, you confirm you have authority to bind it. If you do not agree, please do not use the services.

1. Definitions

  • Company: Diego Lujan Studio LLC (Inglés Hotelero), Texas, United States.
  • Customer: the hotel, hotel group, or other business that contracts the services.
  • Property: a single hotel, resort or lodging operation enrolled under a Customer's account.
  • End User / Employee: an employee of the Customer who uses the platform.
  • Platform: the web application, the AI-assisted assessment and coaching, and the WhatsApp add-on where enabled.
  • Placement exam: the CEFR-aligned assessment offered at no charge to the Customer, for any number of employees, with no obligation to subscribe.

2. Accounts

The Customer must provide accurate and complete information. The Customer is responsible for the confidentiality of its HR users' access and for all activity under its account. Employees sign in with the property access code or with revocable personal links; the Customer must not share one employee's link with another.

We may suspend or close accounts that provide false information, breach these Terms, or use the services in a way that harms other customers or the platform.

3. The service

Inglés Hotelero provides:

  • A CEFR-aligned (A1–C2) placement exam by hotel position.
  • Daily, job-specific English practice through a lean web-based platform; message reminders where the add-on is enabled.
  • A progress dashboard for the Customer's HR and management users.
  • Exportable CEFR-aligned records per employee.

No guarantee of outcome. Language progress depends on each employee's starting level and regular use. We do not guarantee that any employee or team will reach a particular CEFR level, in any period. The CEFR record we produce is an internal, functional assessment; it is not an official certificate from any examining body and has no standing in any immigration or visa process.

Features not yet available. Single sign-on (SSO) and HRIS integration are on our product roadmap and are not available today. We will confirm in writing what is available before you sign anything that depends on it.

4. Plans and pricing

Current prices are published at hotelenglishtraining.com/pricing in US dollars, plus applicable taxes, per property per month, by employee-count band. The placement exam and the needs analysis are free and never generate a charge. Contracts are quarterly, six-month or annual; annual billing pays 10 months instead of 12. The first month can be free, to try it, when agreed in writing in the proposal.

We may change prices with at least 30 days' notice. Changes do not apply retroactively to annual terms already paid.

5. Billing and payment

  • The billing period starts on the day the service is activated for a property.
  • Payment is in advance. If payment fails we will notify you; service may be suspended after 5 business days' notice.
  • Simple cancellation, no penalties: the Customer may cancel at any time with written notice (an email to hola@ingleshotelero.com is enough). Full months already paid that have not yet started are refunded pro rata; on an annual contract the calculation uses the monthly price without the annual-plan benefit.
  • Adding or removing employees within a property's band does not change the price. Moving to a different band changes the price from the next billing period.
  • A property that genuinely closes or reduces operations for a season may be paused and resumed; paused months are not billed.

6. Placement exam, needs analysis and first month

The placement exam and the needs analysis are offered at no cost and with no obligation. After the test, the Customer keeps its employees' level results with no obligation to subscribe. Daily practice is part of the contract; the first month can be free, to try it, when agreed in writing. Data generated is retained as described in the Privacy Policy.

7. Licensing — per property

The subscription licenses a property, not named individuals. Within the contracted employee-count band, the Customer may enroll, deactivate and replace employees at any time at no additional charge. Employee records are deactivated rather than deleted when an employee leaves, so the Customer's history remains intact; the Customer may request deletion at any time. Credentials may not be shared simultaneously between different employees.

8. Intellectual property

All platform content — scripts, exercises, reference recordings, curricula by position, interfaces, logos and text — is the exclusive property of the Company or its licensors. It may not be reproduced, distributed or used outside the platform without our prior written consent.

The Customer retains ownership of its employees' data and may request an export at any time. Custom content the Customer supplies for its own property remains the Customer's.

9. Acceptable use

The Customer and its employees agree to:

  • Use the platform only for the contracted training purposes.
  • Not attempt to access other customers' accounts or data.
  • Not copy, resell or sublicense platform content.
  • Not use the platform to distribute offensive, unlawful or harmful content.
  • Not use automated means to extract platform content in bulk.

10. Disclaimers and limitation of liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, ARISING FROM OR RELATED TO THE SERVICES. THE COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE AMOUNTS THE CUSTOMER ACTUALLY PAID FOR THE SERVICES IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain exclusions or limitations; in those places the above applies to the maximum extent permitted.

11. Indemnity

The Customer will defend and indemnify the Company against third-party claims arising from the Customer's breach of these Terms, its unlawful use of the services, or content it supplies.

12. Suspension and termination

The Customer may terminate at any time, without penalty, as set out in section 5. We may terminate with 30 days' written notice, and may suspend the service immediately for a serious breach of these Terms. After termination the Customer's data remains available for export for 60 days, after which it is deleted in accordance with the Privacy Policy.

13. Changes to these Terms

We may update these Terms. Material changes will be notified to HR users by email at least 15 days in advance. Continued use after notice constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. Any dispute that cannot be resolved amicably will be brought exclusively in the state or federal courts located in Texas, and each party consents to their jurisdiction. Nothing in this section prevents either party from seeking injunctive relief for misuse of intellectual property or confidential information. Customers in Mexico contracting under the Spanish-language terms at ingleshotelero.com/terminos are governed by that document.

15. Contact

hola@ingleshotelero.com
Diego Lujan Studio LLC · Inglés Hotelero · Texas, United States