Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C1, with 1–1½ hours total and 3–5 days to finish.
Front Desk · United States and Canada
English training for hotel front desk agents
Not general English. The English your front desk team uses every shift — check-in, complaints, upgrades and late arrivals — taught in Spanish, practiced at least 15 minutes a day, measured on the CEFR scale.
The English of the job
What your front desk agents rehearse — the situations, not the grammar.
Every drill in the front desk module starts from a moment of service that actually happens on shift. These are the situations the module is built around, and the placement exam asks each person to handle several of them out loud before any training begins:
- Greeting an arriving guest and confirming the reservation under their name
- Explaining what the rate includes — breakfast, parking, a resort fee — and the hours
- A room that is not right: apologizing, sending maintenance, offering a move if it is not fixed quickly
- A guest who booked through an online travel agency and says the rate was lower
- A disputed minibar charge, removed while it is checked and followed up in person
- Directions to the historic center or the convention center, with a map in hand
- Late arrivals, early departures and an upgrade offered at the right moment
Model phrases, natural-voice audio and correction the same day. The instruction is in Spanish; the English is what gets practiced. Staff whose first language is not Spanish get much less from it, and we say so before you sign.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. Check-in and check-out are a script; complaints, disputed charges and room changes are not. B1 is where a front desk agent stops needing rescue from a bilingual colleague. A2 covers the scripted parts of the shift, which is why it is the floor, and a supervisor who negotiates and defuses works at B2.
The placement exam fixes each person's real level on the A1 to C1 scale, and daily practice is set from that starting point rather than from the team average. A department map of levels is what you have on day one, before you spend anything.
These targets are our mapping of published CEFR can-do descriptors onto hotel tasks — a professional judgment, not a standard issued by the Council of Europe. The CEFR record is an internal, functional assessment; it is not a Cambridge, TOEFL or IELTS certificate and has no immigration value.
How the daily practice works
At least 15 minutes a day, inside the shift. Progress HR can read.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Pricing
Per property, by headcount band. Never per employee.
Adding or removing front desk agents inside the band does not change the invoice — deliberate, because hospitality turnover would otherwise make a hotel rebuy seats all year. The front desk module is included in every plan alongside the other positions, assigned per employee.
| Plan | Employees in the program | USD / month |
|---|---|---|
| Essential | up to 20 | $289 |
| Professional | 21 to 50 | $529 |
| Enterprise 51–100 | 51 to 100 | $879 |
| Enterprise 101–200 | 101 to 200 | $1,449 |
| Enterprise 201+ | 201 and up | $1,979 |
The placement exam is free for the whole property. Annual plan: pay 10 months instead of 12. Canadian properties are billed in USD. Full detail and billing questions on the pricing page.
By city
The front desk program, market by market.
Each city page describes what this position handles in English in that market — the guest mix, the season, the conversations that repeat. Every market we cover is in the directory.
Browse destinations by state or province
Southern California
Florida
Other positions
Your front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam