English training for hotel front desk agents
Not general English. The English your front desk team uses every shift — check-in, complaints, upgrades and late arrivals — taught in Spanish, practiced five minutes a day, measured on the CEFR scale.
Hotel English Training teaches Spanish-speaking front desk agents the English of check-in, complaints, upgrades and late arrivals. General managers and HR directors buy it per property, in the United States and Canada. Every employee takes a free CEFR placement test, then practices five minutes a day in the web app. Target level for the position: B1.
What your front desk agents rehearse — the situations, not the grammar.
Every drill in the front desk module starts from a moment of service that actually happens on shift. These are the situations the module is built around, and the placement test asks each person to handle several of them out loud before any training begins:
- Greeting an arriving guest and confirming the reservation under their name
- Explaining what the rate includes — breakfast, parking, a resort fee — and the hours
- A room that is not right: apologizing, sending maintenance, offering a move if it is not fixed quickly
- A guest who booked through an online travel agency and says the rate was lower
- A disputed minibar charge, removed while it is checked and followed up in person
- Directions to the historic center or the convention center, with a map in hand
- Late arrivals, early departures and an upgrade offered at the right moment
Model phrases, native-speaker audio and correction the same day. The instruction is in Spanish; the English is what gets practiced. Staff whose first language is not Spanish get much less from it, and we say so before you sign.
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. Check-in and check-out are a script; complaints, disputed charges and room changes are not. B1 is where a front desk agent stops needing rescue from a bilingual colleague. A2 covers the scripted parts of the shift, which is why it is the floor, and a supervisor who negotiates and defuses works at B2.
The placement test fixes each person's real level on the A1 to B2 scale, and daily practice is set from that starting point rather than from the team average. A department map of levels is what you have on day one, before you spend anything.
These targets are our mapping of published CEFR can-do descriptors onto hotel tasks — a professional judgement, not a standard issued by the Council of Europe. The CEFR record is an internal, functional assessment; it is not a Cambridge, TOEFL or IELTS certificate and has no immigration value.
Five minutes a day, inside the shift. Progress HR can read.
Free placement test
About 30 minutes per person, built around this position: 13 diagnostic items, 10 listening items with real guest audio and 6 spoken answers scored by AI. Result: a CEFR level (A1 to B2) per employee and a level map for the department, free, whether or not you subscribe.
Daily practice on their phone
A short scenario from this position's real work: listen to the guest, respond out loud, get corrected the same day. Content is chosen per employee, per role and per level, on a lean web-based platform with nothing to install, and it is built so the habit survives high season and shift rotations.
HR dashboard
Level, progress and streaks per employee, per department and per property, exportable for the monthly report. For groups, one view across properties.
The learning system behind the practice — how it is calibrated for Spanish speakers and why it holds through the hard weeks — is the company's intellectual property and is presented in full in the demo, applied to your roles and headcount. The public outline is on The Method.
Per property, by headcount band. Never per employee.
Adding or removing front desk agents inside the band does not change the invoice — deliberate, because hospitality turnover would otherwise make a hotel rebuy seats all year. The front desk module is included in every plan alongside the other positions, assigned per employee.
| Plan | Employees in the program | USD / month |
|---|---|---|
| Essential | up to 20 | $150 |
| Professional | 21 to 50 | $300 |
| Enterprise 51–100 | 51 to 100 | $500 |
| Enterprise 101–200 | 101 to 200 | $850 |
| Enterprise 201+ | 201 and up | $1,200 |
The placement test is free for the whole property. Annual plan: pay 10 months instead of 12. Canadian properties are billed in USD. Full detail and billing questions on the pricing page.
The front desk program, market by market.
Each city page describes what this position handles in English in that market — the guest mix, the season, the conversations that repeat. Every market we cover is in the directory.
Your front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo