Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Los Angeles, CA
English for hotel front desk agents in Los Angeles
Front desk handles entertainment-industry guests with unusual requests, international arrivals off long-haul flights, and corporate accounts with complicated billing. Precision and composure in English are what the role is graded on.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Los Angeles County has one of the largest Spanish-speaking populations of any metropolitan area in the world, and the hotel industry here runs on it — housekeeping, stewarding, banquet, laundry, valet and grounds. Much of that workforce is unionized with genuine promotion ladders, and English is repeatedly the practical gate between a back-of-house classification and a guest-facing one. This is the single largest addressable market for what we do in the United States.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Los Angeles
Front Desk near Los Angeles
Your Los Angeles front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam