English for hotel front desk agents in Los Angeles
Front desk handles entertainment-industry guests with unusual requests, international arrivals off long-haul flights, and corporate accounts with complicated billing. Precision and composure in English are what the role is graded on.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Los Angeles, California in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Los Angeles County has one of the largest Spanish-speaking populations of any metropolitan area in the world, and the hotel industry here runs on it — housekeeping, stewarding, banquet, laundry, valet and grounds. Much of that workforce is unionized with genuine promotion ladders, and English is repeatedly the practical gate between a back-of-house classification and a guest-facing one. This is the single largest addressable market for what we do in the United States.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Los Angeles front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo