Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Urban · California, US
English training for hotel staff in Los Angeles
Los Angeles runs a hotel market spread across a county rather than a downtown: beach properties in Santa Monica, luxury in Beverly Hills, a convention core downtown, and an enormous airport corridor.
Hospitality in Los Angeles
In Los Angeles, your team's English shows up in every review.
Downtown holds the convention center market and a growing residential-adjacent hotel layer; Beverly Hills, West Hollywood and Century City run the luxury and entertainment-industry market; Santa Monica and Venice serve beach leisure; and LAX operates one of the highest-turnover hotel corridors in the country. Entertainment production, conventions and international leisure fill different parts of the calendar.
Los Angeles County has one of the largest Spanish-speaking populations of any metropolitan area in the world, and the hotel industry here runs on it — housekeeping, stewarding, banquet, laundry, valet and grounds. Much of that workforce is unionized with genuine promotion ladders, and English is repeatedly the practical gate between a back-of-house classification and a guest-facing one. This is the single largest addressable market for what we do in the United States.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Los Angeles
The details you need to take the next step.
We are a union property. How does this fit existing training?
It sits beside it rather than replacing it. Practice runs on employees' phones in sessions of at least 15 minutes a day, so it needs no scheduled training hours, and the documented CEFR levels give you something concrete for a classification or promotion conversation.
Many of our housekeepers have been here fifteen years. Would this feel remedial?
It is built not to be. The instruction is in Spanish, the tone is professional rather than infantilizing, and the placement exam starts each person at their actual level instead of at the beginning.
Can we run this across several LA properties?
Yes. Properties roll up under one organization with per-property and portfolio views, and portfolio pricing starts at five properties.
Near Los Angeles
Put your Los Angeles team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam