Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C1, with 1–1½ hours total and 3–5 days to finish.
Beach · California, US
English training for hotel staff in Santa Monica
Santa Monica runs one of the highest-rate beach hotel markets in the country, with oceanfront luxury properties, boutique hotels near the pier and the Promenade, and a guest mix of international leisure and technology and entertainment business travel.
Hospitality in Santa Monica
In Santa Monica, your team's English shows up in every review.
Ocean Avenue holds the beachfront luxury and upper-upscale inventory, with boutique and mid-scale properties inland toward the Promenade and along the main boulevards. International leisure travelers, domestic weekenders and weekday business guests from the technology and entertainment companies nearby share the calendar, with a strong summer peak and consistent demand the rest of the year. Rates run well above the Los Angeles average.
Santa Monica's hotels draw on Los Angeles County's very large Spanish-speaking hospitality workforce, many of them in unionized houses with real classification ladders. Guests are unusually international and unusually demanding, and a beachfront rate sets an expectation that every exchange at the desk, the door and the table will be effortless in English. In this market the gap between back-of-house and guest-facing pay is often exactly the language gap.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Santa Monica
The details you need to take the next step.
We are a union property. How does this fit?
It sits beside existing training rather than replacing it. Practice runs on employees' own phones in sessions of at least 15 minutes a day, and the documented CEFR levels give you something concrete for a classification or promotion conversation.
Many of our guests are international. Is listening measured, or only speaking?
Both. The placement exam includes listening items in natural-voice audio as well as spoken answers scored by AI, and the daily practice trains both, in the situations a shift actually produces.
Can we run this across several Los Angeles-area properties?
Yes. Properties roll up under one organization with per-property and portfolio views, and portfolio pricing starts at five properties.
Near Santa Monica
Put your Santa Monica team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam