English for hotel front desk agents in La Jolla
Front desk fields restaurant reservations that are hard to get, golf tee times, conference arrivals and directions to the cove. Being a fluent, gracious guide in English is a large part of what the rate buys.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in La Jolla, California in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. The target CEFR level for the position is B1 (A2 as the floor; B2 for a front desk supervisor). Each employee takes a free placement test of about 30 minutes, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
San Diego's hospitality workforce is genuinely binational, with many employees living on both sides of the border, and La Jolla's hotels draw on it in housekeeping, food service, valet and grounds. Guests are affluent, expect a conversational front line and ask constantly for recommendations — restaurants, the cove, the gliderport, where to see the seals. Local knowledge delivered comfortably in English is the practical difference between a property that feels expert and one that does not.
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement test fixes each person's real level on the A1 to B2 scale, and daily practice is set from that starting point, not from the team average.
Five minutes a day, measurable from HR.
Free placement test
A CEFR assessment (A1 to B2) built around this position: about 30 minutes, with 13 diagnostic items, 10 listening items and 6 spoken answers scored by AI. You know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot. Nothing to install.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your La Jolla front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo