English for hotel front desk agents in San Diego
Front desk handles citywide convention arrivals, resort check-ins and military rate documentation. Precision in English on group blocks and folios prevents most escalations.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in San Diego, California in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
San Diego's proximity to Tijuana produces one of the most genuinely binational hospitality workforces in the country, with many employees crossing to work. Convention guests are English-speaking, precise and time-pressed. The pattern here mirrors the other border markets: the team can operate in Spanish, so English goes unrehearsed, and the gap surfaces during exactly the high-value convention weeks.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your San Diego front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo