Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · San Diego, CA
English for hotel front desk agents in San Diego
Front desk handles citywide convention arrivals, resort check-ins and military rate documentation. Precision in English on group blocks and folios prevents most escalations.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
San Diego's proximity to Tijuana produces one of the most genuinely binational hospitality workforces in the country, with many employees crossing to work. Convention guests are English-speaking, precise and time-pressed. The pattern here mirrors the other border markets: the team can operate in Spanish, so English goes unrehearsed, and the gap surfaces during exactly the high-value convention weeks.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in San Diego
Front Desk near San Diego
Your San Diego front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam