Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C1, with 1–1½ hours total and 3–5 days to finish.
Front desk handles resort check-ins, wedding and conference blocks and military rate documentation. Precision in English on group blocks and folios prevents most escalations.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Coronado's hotels draw on San Diego's binational, substantially Spanish-speaking hospitality workforce in housekeeping, food service, banquet and grounds. Guests are domestic leisure families, wedding parties, conference attendees and military travelers with rate documentation to sort out — all English-speaking, and all likely to notice a hesitant front line on an island where the resorts define the town's reputation.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C1 scale, and daily practice is set from that starting point, not from the team average.
Placement exam and needs analysis for your whole team. A1–C1, with 1–1½ hours total and 3–5 days to finish.
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
See participation and levels by employee, department and property.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam