English for hotel front desk agents in Miami
A Miami front desk switches languages several times an hour. The Spanish is effortless; the English is where a good agent sounds tentative. Practicing the actual sentences of an upgrade, a rate dispute or a late checkout closes that gap.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Miami, Florida in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Miami is the one American market where Spanish alone can carry a shift, which is exactly why English gets deferred here longer than anywhere else. It works until the guest is from Toronto, São Paulo or Frankfurt and English is the shared language in the room. Staff who are fluent in Spanish and hesitant in English hit a ceiling on promotion that has nothing to do with their competence.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Miami front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo