English training for hotel staff in Miami
Miami is a bilingual city running an international hotel market: business travel downtown and in Brickell, cruise passengers through PortMiami, and leisure demand that arrives from both hemispheres.
Inglés Hotelero trains the Spanish-speaking staff of hotels in Miami, Florida to work in English. Every employee takes a free CEFR placement test (A1 to B2), then practices five minutes a day on a lean web-based platform using the English their own job actually requires. Front desk, bellhop and restaurant are separate modules. Pricing is per property, not per employee, and starts at $150 USD a month. Human resources sees each person's level and progress on a dashboard.
In Miami, your team's English shows up in every review.
Downtown and Brickell serve corporate and financial travel, the airport corridor absorbs connecting and cruise traffic, and design-forward boutiques sit alongside large branded properties throughout the city. Art Basel, boat shows and a dense convention calendar produce compression nights that test every department at once. Guests arrive from Latin America, Europe and the rest of the United States in roughly the same week.
Miami is the one American market where Spanish alone can carry a shift, which is exactly why English gets deferred here longer than anywhere else. It works until the guest is from Toronto, São Paulo or Frankfurt and English is the shared language in the room. Staff who are fluent in Spanish and hesitant in English hit a ceiling on promotion that has nothing to do with their competence.
Every department speaks a different English. Each one is trained separately.
English for front desk agents
A Miami front desk switches languages several times an hour. The Spanish is effortless; the English is where a good agent sounds tentative. Practicing the actual sentences of an upgrade, a rate dispute or a late checkout closes that gap.
See the program →English for bellhops and valets
Bellhops and valets in Brickell and on the beach field questions about neighborhoods, transit and dinner reservations from guests who often speak neither Spanish nor much English. Clear, simple, confident English is the fallback that works.
See the program →English for servers and bartenders
Miami dining rooms are ambitious and international. Servers describe tasting menus, wine pairings and dietary substitutions to English-speaking guests all night, and the difference between reciting a dish and selling it is measured directly in check average.
See the program →Five minutes a day. Progress HR can actually measure.
Placement test
Every employee takes a CEFR assessment (A1 to B2) built around their own position. You know where each person starts before you spend a dollar on training.
Daily practice
Five minutes on a lean web-based platform, using the English that is actually spoken at a check-in counter or a table — not textbook grammar nobody repeats on shift.
HR dashboard
Level, progress and streaks by employee and by property. The number your monthly report was missing.
About training your team in Miami.
Most of our Miami staff already speak some English. Is this too basic?
The placement test decides that, not us. It scores every employee A1 through B2, and someone who tests at B1 gets B1 material. The point of testing everyone free is precisely so you are not paying to teach people what they already know.
Do you cover the vocabulary of a luxury or boutique property?
The restaurant and front desk modules cover upsell, service recovery and detailed description, which is the language a boutique actually runs on. Properties can also add their own content — your amenities, your neighborhood, your standards — scoped to your property alone.
Can one HR director manage several Miami properties from one place?
Yes. The dashboard groups properties under one organization, so you see each hotel separately and the whole portfolio together. Group pricing applies from five properties up.
Put your Miami team to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
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