Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Key West, FL
English for hotel front desk agents in Key West
At a Key West guesthouse the front desk is also concierge, phone, complaint department and local expert. One person, in English, covering all of it — which is why breadth of everyday hospitality language matters more here than at a large resort.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Small properties mean small teams with no bilingual supervisor to hand a difficult conversation to. The person at the desk is the entire front office. For a Spanish-speaking employee, that is either a reason to avoid the shift or a reason to grow into it, and which one depends almost entirely on whether they have practiced the English of a real guest interaction.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Key West
Front Desk near Key West
Your Key West front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam