English for hotel front desk agents in Miami Beach
Front desk on the Beach handles resort-fee questions, room-view disputes and late arrivals from international flights. Explaining a charge clearly in English, without sounding defensive, is the single most valuable phrase set an agent here can own.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Miami Beach, Florida in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
The guest mix here is genuinely global — American, Brazilian, European, Canadian — and English is the common denominator even when the staff and a given guest happen to share Spanish. Poolside and beach service roles are the most exposed: they are constant guest contact with no front-desk script to fall back on, and they are often where newer Spanish-speaking employees start.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Miami Beach front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo