English for hotel front desk agents in West Palm Beach
Front desk handles long winter stays, returning guests with standing preferences, and service recovery at a rate level where a scripted apology is worse than none. Natural English is a service standard here, not a nice-to-have.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in West Palm Beach, Florida in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
This is a market where service standards are set by luxury properties and cascade downward, and where a large share of the operational workforce is Spanish-speaking from across the Caribbean and Central America. The gap that matters is not vocabulary but confidence: staff who understand English well but hesitate to speak it lose exactly the interactions that a five-star score depends on.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your West Palm Beach front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo