English for hotel front desk agents in Naples
Front desk handles long seasonal stays, returning guests with detailed preferences, and the kind of service recovery that has to sound genuinely apologetic rather than scripted. Nuance in English is the difference at this rate level.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Naples, Florida in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Luxury service in Naples is relationship service. Guests return annually and expect to be known, which means conversation, not transaction. A Spanish-speaking employee with functional but limited English can execute perfectly and still be shut out of the part of the job that generates loyalty. That is a promotion ceiling and a tip ceiling at the same time.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Naples front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo