Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Resort · Florida, US
English training for hotel staff in Naples
Naples is a high-end Gulf Coast resort market with a strongly seasonal calendar, where service expectations are set by returning guests who have been coming to the same property for years.
Hospitality in Naples
In Naples, your team's English shows up in every review.
Beachfront resorts and golf properties anchor the market, supported by boutique hotels near Fifth Avenue South and Third Street South. Winter season brings sustained high occupancy and long stays; the summer months slow dramatically, and staffing follows. Repeat guests and second-home owners give this market an unusual continuity — staff are recognized and remembered.
Luxury service in Naples is relationship service. Guests return annually and expect to be known, which means conversation, not transaction. A Spanish-speaking employee with functional but limited English can execute perfectly and still be shut out of the part of the job that generates loyalty. That is a promotion ceiling and a tip ceiling at the same time.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Naples
The details you need to take the next step.
Our season is roughly November through April. Do we pay year round?
You do not have to. A property can be paused during a genuine off-season and resumed when staffing comes back, so you are not paying for months when the building is quiet.
Does the training address the conversational side, not just transactions?
Yes. The daily practice is built on real service scenarios and includes spoken responses that get scored, not just multiple choice. Conversation is the point, because at a resort like yours the transaction was never the problem.
Will this help us promote from within?
That is the most common reason properties start. You end up with documented CEFR levels for people you already trust, which turns a promotion conversation from a hunch into a record.
Near Naples
Put your Naples team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam