English for hotel front desk agents in Houston
Front desk handles extended medical stays, corporate accounts, rodeo-week volume and international arrivals. Understanding and responding to a non-standard request in English is the skill that matters most.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Houston, Texas in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Houston is among the most diverse large cities in the United States, with an enormous Spanish-speaking population working across hospitality. Medical-center guests are a distinctive segment: patients and families staying for weeks, often anxious, often making unusual requests. That is the hardest kind of English for a second-language speaker — not a script, but genuinely listening and responding to something unexpected.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Houston front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo