Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · New Orleans, LA
English for hotel front desk agents in New Orleans
Front desk handles festival-week volume, historic-building quirks, and guests who want a restaurant, a second line and a cab all at once. Being a warm, capable guide in English is the role, not an addition to it.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
New Orleans has a large and long-established Honduran community, and Spanish-speaking workers are heavily represented in hotel housekeeping, kitchens and construction across the metro. Guests are overwhelmingly domestic and here to be entertained — they ask for music, food and directions constantly. The front line is expected to be a host, and hosting happens entirely in language.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in New Orleans
Front Desk near New Orleans
Your New Orleans front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam