Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Historic · Louisiana, US
English training for hotel staff in New Orleans
New Orleans runs a hotel market where the French Quarter's historic properties, the convention corridor along Convention Center Boulevard and the city's festival calendar all pull on the same workforce.
Hospitality in New Orleans
In New Orleans, your team's English shows up in every review.
The Quarter holds historic boutique hotels and guesthouses in buildings that predate elevators; the Warehouse District and Convention Center corridor hold the large group properties; and the Garden District adds smaller inventory. Mardi Gras, Jazz Fest and a dense convention calendar produce citywide sellouts, and the gap between a festival week and an August Tuesday is enormous.
New Orleans has a large and long-established Honduran community, and Spanish-speaking workers are heavily represented in hotel housekeeping, kitchens and construction across the metro. Guests are overwhelmingly domestic and here to be entertained — they ask for music, food and directions constantly. The front line is expected to be a host, and hosting happens entirely in language.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in New Orleans
The details you need to take the next step.
Festival weeks are chaos. Can training survive them?
It is at least 15 minutes a day on a phone or any other device, so it bends rather than breaks. Employees who miss a festival week resume without losing their level or their place in the sequence.
Much of our kitchen and housekeeping staff speaks Spanish. Where should we start?
Test everyone free, then start with whichever department has the most guest contact — usually front desk or restaurant. The test costs nothing and gives you the whole property's picture before you choose.
Do you cover the local food vocabulary?
The restaurant module covers menu description and allergen handling generally, and your own menu can be added as custom drills scoped to your property.
Near New Orleans
Put your New Orleans team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam