Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Urban · Texas, US
English training for hotel staff in Houston
Houston runs a large corporate hotel market driven by energy, the world's largest medical center, and a convention and rodeo calendar, across a metro with an unusually international population.
Hospitality in Houston
In Houston, your team's English shows up in every review.
Downtown holds the convention core near the George R. Brown Convention Center; the Galleria and Energy Corridor serve corporate demand; and the Texas Medical Center generates substantial, year-round extended-stay traffic that is unlike anything else in the country. The Houston Livestock Show and Rodeo produces the market's single largest annual compression.
Houston is among the most diverse large cities in the United States, with an enormous Spanish-speaking population working across hospitality. Medical-center guests are a distinctive segment: patients and families staying for weeks, often anxious, often making unusual requests. That is the hardest kind of English for a second-language speaker — not a script, but genuinely listening and responding to something unexpected.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Houston
The details you need to take the next step.
We host a lot of medical-center stays. Does the training reflect that?
The front desk module covers extended stay, unusual requests and service recovery, which is most of what that segment needs. Property-specific scenarios can be added as custom drills.
Our staff speak Spanish plus several other languages.
The instruction and coaching are in Spanish, so Spanish-speaking employees get the full benefit. For staff whose first language is something else the fit is weaker, and we would rather say so.
What does a large property pay?
Pricing is by headcount band, per property. Large properties sit in the upper bands, and the placement exam is free regardless of size.
Near Houston
Put your Houston team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam