Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · St. Augustine, FL
English for hotel front desk agents in St. Augustine
At a historic inn the front desk is also concierge and storyteller — directions, tour bookings, restaurant recommendations and the building's own history, all in English to guests who came specifically to hear it.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Guests come here to be told the story, which makes staff English unusually load-bearing: recommendations, history, walking directions through a district with confusing streets. Properties are small, so there is no one to hand a question to. An employee who can explain where the fort is and why it matters, in English, is doing the marketing.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in St. Augustine
Front Desk near St. Augustine
Your St. Augustine front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam