English for hotel front desk agents in St. Augustine
At a historic inn the front desk is also concierge and storyteller — directions, tour bookings, restaurant recommendations and the building's own history, all in English to guests who came specifically to hear it.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in St. Augustine, Florida in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Guests come here to be told the story, which makes staff English unusually load-bearing: recommendations, history, walking directions through a district with confusing streets. Properties are small, so there is no one to hand a question to. An employee who can explain where the fort is and why it matters, in English, is doing the marketing.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your St. Augustine front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo