Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Resort · Florida, US
English training for hotel staff in Orlando
Orlando runs one of the largest concentrations of hotel rooms in the country, built around the theme parks, the convention district along International Drive, and a vacation-rental market that never stops expanding.
Hospitality in Orlando
In Orlando, your team's English shows up in every review.
The market spans everything at once: convention hotels sized for citywide events, official park resorts, suite properties built for families staying a week, and a long tail of value hotels along US-192 and International Drive. Occupancy swings hard with school calendars and convention bookings, and properties staff up and down accordingly. Few American cities ask more of a hotel's operational bench.
Orlando's hospitality workforce is heavily Spanish-speaking, drawn from Puerto Rico, Venezuela, Colombia and Central America, and much of it works in housekeeping, stewarding and grounds before moving toward guest-facing roles. That move is where English becomes the bottleneck. A housekeeper ready for a front-desk shift but not ready for a guest complaint stays where they are, and the property keeps hiring outside instead of promoting inside.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Orlando
The details you need to take the next step.
Can this work for an Orlando property with heavy seasonal hiring?
Yes, and the pricing is built for it. You pay per property, not per employee, so adding twenty seasonal hires in March does not change your invoice. Each new hire takes the free placement exam and starts at their own level without slowing anyone else down.
Our housekeeping team speaks Spanish. Is the training in Spanish or English?
The instruction, the app and the coaching are all in Spanish. The English is what they practice. That matters for staff who never finished an English class and would quietly disengage from a course taught entirely in a language they do not yet have.
How would we measure whether it changed anything at our Orlando hotel?
The HR dashboard shows each employee's starting CEFR level and their progress from it. Most operators pair that with what they already track — guest satisfaction scores, internal promotion rate, and how often a shift needs a bilingual supervisor pulled in to translate.
Near Orlando
Put your Orlando team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam