Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Island · Hawaii, US
English training for hotel staff in Maui
Maui runs a high-rate resort market concentrated in Wailea, Kāʻanapali and Kapalua, serving destination leisure, weddings and a repeat guest base at some of the highest resort rates in the country.
Hospitality in Maui
In Maui, your team's English shows up in every review.
Destination resorts line the leeward coasts at Wailea and Kāʻanapali, supported by condominium resorts and small inns upcountry and in Pāʻia. Demand is destination leisure — long stays, weddings, anniversaries — with a repeat guest base and rates among the highest in American resort hospitality. Recovery and community considerations have shaped the market in recent years.
Maui's workforce is diverse, with a smaller Spanish-speaking share than mainland resort markets. Where Spanish-speaking employees are present — often in grounds, housekeeping and food service — resort service here is deeply relational, with returning guests who expect to be known. That conversational demand is where limited English caps both advancement and gratuity.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Maui
The details you need to take the next step.
Only some of our team speaks Spanish. Is it worth it?
For that group, yes. For the rest, no — the instruction is in Spanish. The free placement exam will show you how large the Spanish-speaking group actually is before you decide.
Can we add our own resort's service standards?
Yes, as custom drills scoped to your property, blended into the daily practice.
Will this sound scripted at a luxury resort?
The practice is scenario-based with scored spoken answers rather than memorized phrases. The goal is conversation, not recitation.
Near Maui
Put your Maui team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam