English for hotel front desk agents in Aspen
Front desk handles long holiday stays, returning guests with standing preferences, and service recovery that has to sound genuine rather than scripted. Nuance in English is the standard here.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Aspen, Colorado in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
The Roaring Fork Valley's service workforce is substantially Spanish-speaking and largely down-valley resident. At this rate level, service is entirely relational: guests return annually, expect to be recognized, and the staff they interact with most are valet, front desk and restaurant. An employee who executes perfectly but converses minimally is invisible in exactly the moments the property charges for.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Aspen front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo