Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Mountain · Colorado, US
English training for hotel staff in Aspen
Aspen runs one of the highest-rate lodging markets in North America: small luxury hotels and lodges serving a repeat, affluent clientele across a strong winter and an increasingly substantial summer.
Hospitality in Aspen
In Aspen, your team's English shows up in every review.
Inventory is limited and concentrated in luxury hotels and lodges in town and at Snowmass, with strong rate integrity and a heavily repeat guest base. Winter holidays produce the peak; summer draws music, ideas festivals and hiking demand. Housing costs are extreme, and the workforce commutes from Basalt, Carbondale and Glenwood Springs.
The Roaring Fork Valley's service workforce is substantially Spanish-speaking and largely down-valley resident. At this rate level, service is entirely relational: guests return annually, expect to be recognized, and the staff they interact with most are valet, front desk and restaurant. An employee who executes perfectly but converses minimally is invisible in exactly the moments the property charges for.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Aspen
The details you need to take the next step.
Will this sound scripted to a guest paying our rates?
The practice uses real scenarios with spoken responses that get scored, not phrases to recite. Holding a conversation is the goal, which is exactly what a script cannot deliver.
Can we add our own property's service language?
Yes, as custom drills scoped to your property, blended into the standard daily practice.
Our team is small but our headcount spikes in December. Does the price change?
Not within a band. Pricing is per property, so seasonal spikes do not move your invoice.
Near Aspen
Put your Aspen team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam