Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front desk handles motorcoach group blocks, show ticket questions and short-stay turnover at volume. Owning the recurring sentences in English changes the entire shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Branson's seasonal hospitality workforce includes a Spanish-speaking population working in housekeeping, food service and grounds, alongside seasonal visa workers. Guests are entirely domestic, and motorcoach groups arrive as blocks on schedules. The conversations repeat constantly — show times, shuttle pickups, breakfast hours — which is exactly the shape of problem targeted English practice solves fastest.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
See participation and levels by employee, department and property.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam