Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Kansas City, MO
English for hotel front desk agents in Kansas City
Front desk handles convention blocks, game-day arrivals and corporate billing. Precision in English on group blocks and folios is where escalations get prevented.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
The Kansas City metro has a long-established Mexican American community, particularly on the Kansas side, and Spanish-speaking employees are well represented in hotel housekeeping, kitchens and facilities. Convention and sports guests are domestic and English-speaking, arriving in large groups on tight schedules that expose any hesitation at the front line.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Kansas City
Front Desk near Kansas City
Your Kansas City front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam