English for hotel front desk agents in Chicago
Front desk absorbs citywide convention arrivals, corporate billing complexity and a heavy volume of service recovery. Precision and composure in English are what the role is measured on.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Chicago, Illinois in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Chicago has one of the largest Mexican American populations in the United States, and the city's hotel industry runs substantially on Spanish-speaking employees in housekeeping, banquet, stewarding and facilities, with strong union representation and structured promotion ladders. English is repeatedly the practical gate between a back-of-house classification and a guest-facing one — which makes this, after Los Angeles, one of the largest addressable markets in the country for this product.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Chicago front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo