Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Chicago, IL
English for hotel front desk agents in Chicago
Front desk absorbs citywide convention arrivals, corporate billing complexity and a heavy volume of service recovery. Precision and composure in English are what the role is measured on.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Chicago has one of the largest Mexican American populations in the United States, and the city's hotel industry runs substantially on Spanish-speaking employees in housekeeping, banquet, stewarding and facilities, with strong union representation and structured promotion ladders. English is repeatedly the practical gate between a back-of-house classification and a guest-facing one — which makes this, after Los Angeles, one of the largest addressable markets in the country for this product.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Chicago
Front Desk near Chicago
Your Chicago front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam