Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front desk handles family check-ins, waterpark wristbands and passes, and heavy changeover volume. Handling a queue in English while staying accurate is what the season demands.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
The Dells has long depended on seasonal staffing, including seasonal visa workers and a growing Spanish-speaking workforce in housekeeping and food service. Guests are domestic families, so every interaction happens in English with no bilingual fallback, and waterpark operations put a large number of young and seasonal staff directly in front of guests from their first week.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
See participation and levels by employee, department and property.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam