Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front desk works Saturday arrival waves, condo and resort unit questions, parking passes and pool rules. Handling a queue in English while staying accurate is what the season demands.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
The Grand Strand's seasonal staffing has long depended on both seasonal visa workers and a growing year-round Spanish-speaking workforce. Guests are domestic families, so every interaction is in English with no bilingual fallback. High volume and short stays mean each employee runs the same core conversations dozens of times a day — which is precisely the shape of problem targeted practice solves fastest.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
See participation and levels by employee, department and property.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam