English for hotel front desk agents in Niagara Falls
Front desk runs a near-continuous check-in cycle with one and two-night stays, fallsview room requests and tour logistics. Owning the recurring sentences in English transforms the shift.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Niagara Falls, Ontario in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
The Niagara region's hospitality and agricultural workforce includes a growing Latin American population, with seasonal international staff across hotels and the wine region. Guests are international and domestic, and the interactions repeat constantly: falls access, parking, tour tickets, breakfast times. High repetition with short stays means each employee runs the same conversations dozens of times a shift.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Niagara Falls front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo