Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Niagara Falls, NY
English for hotel front desk agents in Niagara Falls
Front desk runs a near-continuous check-in and checkout cycle with one-night stays, tour groups and parking questions. Owning the twenty sentences that come up constantly, in English, transforms the shift.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
High turnover of guests means high volume of interactions per employee per shift, and almost all of them are the same handful of conversations: parking, park access, tour tickets, breakfast times. That repetition is exactly what job-specific practice is good at. It also means a Spanish-speaking employee who is shaky on those particular sentences is shaky many dozens of times a day.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Niagara Falls
Front Desk near Niagara Falls
Your Niagara Falls front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam