Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · New York City, NY
English for hotel front desk agents in New York City
A New York front desk absorbs late arrivals from international flights, corporate rate disputes, small rooms that surprise guests, and a queue that never quite empties. Fast, precise, unflappable English is the job description.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
New York's hospitality workforce is one of the most linguistically diverse anywhere, and a large share of housekeeping, stewarding, banquet and maintenance staff speak Spanish as a first language. Many are unionized, with real internal promotion ladders — and English proficiency is frequently the practical gate between a back-of-house wage and a guest-facing one. Training the language is training the career path.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in New York City
Front Desk near New York City
Your New York City front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam