English for hotel front desk agents in New York City
A New York front desk absorbs late arrivals from international flights, corporate rate disputes, small rooms that surprise guests, and a queue that never quite empties. Fast, precise, unflappable English is the job description.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in New York City, New York in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
New York's hospitality workforce is one of the most linguistically diverse anywhere, and a large share of housekeeping, stewarding, banquet and maintenance staff speak Spanish as a first language. Many are unionized, with real internal promotion ladders — and English proficiency is frequently the practical gate between a back-of-house wage and a guest-facing one. Training the language is training the career path.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your New York City front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo