Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Boston, MA
English for hotel front desk agents in Boston
Front desk handles conference arrivals, university families, medical travelers with unusual stay patterns and a lot of billing complexity. Explaining a folio clearly in English prevents most of the friction in this market.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Boston's hotel workforce draws heavily on Spanish-speaking communities from the Dominican Republic, Puerto Rico, El Salvador and Colombia, concentrated in housekeeping, banquet and stewarding. The market's guests are academic, medical and corporate — precise, articulate, and quick to notice when a request was not fully understood. That gap shows up in scores long before anyone names it as a language issue.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Boston
Front Desk near Boston
Your Boston front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam