Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Urban · New York, US
English training for hotel staff in New York City
New York runs the deepest hotel market in the country: luxury properties, business hotels, boutiques and limited-service rooms stacked across five boroughs, operating at a density nothing else in North America matches.
Hospitality in New York City
In New York City, your team's English shows up in every review.
Midtown holds the convention and corporate core around the Javits Center and Times Square; Downtown and Brooklyn have added design-led and lifestyle properties; the airport corridors run their own high-turnover market. Demand comes from business travel, conventions, theater and international leisure, and compression nights during major events push every department to its limit at once.
New York's hospitality workforce is one of the most linguistically diverse anywhere, and a large share of housekeeping, stewarding, banquet and maintenance staff speak Spanish as a first language. Many are unionized, with real internal promotion ladders — and English proficiency is frequently the practical gate between a back-of-house wage and a guest-facing one. Training the language is training the career path.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in New York City
The details you need to take the next step.
We are a union property. Does this fit alongside existing training programs?
It is designed to sit beside them rather than replace them. It runs on employees' phones in sessions of at least 15 minutes a day, so it does not require scheduled training hours, and the CEFR levels it produces give you documentation you can point to in a promotion discussion.
Our back-of-house staff speak several languages, not only Spanish.
The instruction and coaching are in Spanish, so it works best for Spanish-speaking employees. For staff whose first language is something else, it will be less effective, and we would rather say that than oversell it.
How does pricing work for a large Manhattan property?
It is per property by headcount band, not per employee. Larger properties sit in the upper bands, and a group with multiple hotels gets portfolio pricing from five properties up.
Near New York City
Put your New York City team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam