English training for hotel staff in New York City
New York runs the deepest hotel market in the country: luxury properties, business hotels, boutiques and limited-service rooms stacked across five boroughs, operating at a density nothing else in North America matches.
Inglés Hotelero trains the Spanish-speaking staff of hotels in New York City, New York to work in English. Every employee takes a free CEFR placement test (A1 to B2), then practices five minutes a day on a lean web-based platform using the English their own job actually requires. Front desk, bellhop and restaurant are separate modules. Pricing is per property, not per employee, and starts at $150 USD a month. Human resources sees each person's level and progress on a dashboard.
In New York City, your team's English shows up in every review.
Midtown holds the convention and corporate core around the Javits Center and Times Square; Downtown and Brooklyn have added design-led and lifestyle properties; the airport corridors run their own high-turnover market. Demand comes from business travel, conventions, theater and international leisure, and compression nights during major events push every department to its limit at once.
New York's hospitality workforce is one of the most linguistically diverse anywhere, and a large share of housekeeping, stewarding, banquet and maintenance staff speak Spanish as a first language. Many are unionized, with real internal promotion ladders — and English proficiency is frequently the practical gate between a back-of-house wage and a guest-facing one. Training the language is training the career path.
Every department speaks a different English. Each one is trained separately.
English for front desk agents
A New York front desk absorbs late arrivals from international flights, corporate rate disputes, small rooms that surprise guests, and a queue that never quite empties. Fast, precise, unflappable English is the job description.
See the program →English for bellhops and valets
Bellhops and door staff manage a sidewalk with no room to spare, taxis, rideshares and guests asking for directions to a subway they have never used. Clear, short English instructions are what actually gets someone where they are going.
See the program →English for servers and bartenders
Servers and bartenders work rooms with high check averages and demanding guests, describing menus and handling dietary restrictions all night. In this market the language of description is directly the language of revenue.
See the program →Five minutes a day. Progress HR can actually measure.
Placement test
Every employee takes a CEFR assessment (A1 to B2) built around their own position. You know where each person starts before you spend a dollar on training.
Daily practice
Five minutes on a lean web-based platform, using the English that is actually spoken at a check-in counter or a table — not textbook grammar nobody repeats on shift.
HR dashboard
Level, progress and streaks by employee and by property. The number your monthly report was missing.
About training your team in New York City.
We are a union property. Does this fit alongside existing training programs?
It is designed to sit beside them rather than replace them. It runs on employees' phones in five-minute sessions, so it does not require scheduled training hours, and the CEFR levels it produces give you documentation you can point to in a promotion discussion.
Our back-of-house staff speak several languages, not only Spanish.
The instruction and coaching are in Spanish, so it works best for Spanish-speaking employees. For staff whose first language is something else, it will be less effective, and we would rather say that than oversell it.
How does pricing work for a large Manhattan property?
It is per property by headcount band, not per employee. Larger properties sit in the upper bands, and a group with multiple hotels gets portfolio pricing from five properties up.
Put your New York City team to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
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