English for hotel front desk agents in Washington, D.C.

Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.

The District and its Maryland and Virginia suburbs have large Salvadoran, Guatemalan and Honduran communities, and those workers are heavily represented in hotel housekeeping, banquet and facilities. The guest side is the opposite: association executives, government travelers and international delegations who communicate in careful, formal English. The distance between those two registers is where service breaks down.