English for hotel front desk agents in Baltimore
Front desk handles extended medical stays, convention blocks and event-weekend volume. Understanding and responding to a non-standard request in English is more valuable here than any scripted phrase.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Baltimore, Maryland in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Baltimore's Latin American community has grown substantially, and Spanish-speaking employees are well represented in hotel housekeeping, kitchens and facilities. Medical travelers are a distinctive guest segment here — often stressed, often staying longer than they planned, and unusually reliant on staff being able to hear and respond to an unusual request in English.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Baltimore front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo