Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Urban · Maryland, US
English training for hotel staff in Baltimore
Baltimore runs a convention and waterfront hotel market around the Inner Harbor, supported by medical and academic travel and a strong regional drive-in leisure base.
Hospitality in Baltimore
In Baltimore, your team's English shows up in every review.
Inner Harbor properties serve the convention center, the aquarium and the stadium district; Fell's Point and Mount Vernon add boutique inventory in historic buildings; and the Johns Hopkins medical and academic complex produces steady, year-round mid-week demand that is unusually independent of the leisure calendar.
Baltimore's Latin American community has grown substantially, and Spanish-speaking employees are well represented in hotel housekeeping, kitchens and facilities. Medical travelers are a distinctive guest segment here — often stressed, often staying longer than they planned, and unusually reliant on staff being able to hear and respond to an unusual request in English.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Baltimore
The details you need to take the next step.
We host long medical stays. Does the training cover that kind of guest?
The front desk module covers extended stay, service recovery and handling unusual requests, which is most of what that segment needs. Property-specific scenarios can be added as custom content.
How long does the placement exam take per employee?
One sitting. It includes listening and spoken responses, so it measures what someone can actually do rather than what they can recognize on a page.
Does the price change as our headcount moves?
Not within a band. Pricing is per property by band, so ordinary turnover and seasonal swings do not touch your invoice.
Near Baltimore
Put your Baltimore team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam