Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Bellhops and door staff direct guests to the Metro, the Mall and the convention center, and manage arrivals for delegations and school groups. Clear English under volume is the requirement.
Your bellhops and valets practice exactly what they face in front of a guest: luggage, directions and recommendations, with courtesy. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for bellhops and valets — the situations it rehearses, the target level and the price bands — is on the national bellhop & valet page.
The District and its Maryland and Virginia suburbs have large Salvadoran, Guatemalan and Honduran communities, and those workers are heavily represented in hotel housekeeping, banquet and facilities. The guest side is the opposite: association executives, government travelers and international delegations who communicate in careful, formal English. The distance between those two registers is where service breaks down.
B1 when the role also gives directions and recommendations. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
See participation and levels by employee, department and property.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam