Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Sedona, AZ
English for hotel front desk agents in Sedona
Front desk fields trail recommendations, jeep tour bookings, spa scheduling and scenic-drive directions. Being a confident guide in English is the substance of the role here.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Northern Arizona's service workforce includes a substantial Spanish-speaking population commuting into Sedona daily. Guests are domestic, affluent and here for an experience they expect to be interpreted for them — trail advice, vortex sites, spa recommendations. That is conversational work, and a property whose staff cannot do it in English is selling a room instead of a stay.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Sedona
Front Desk near Sedona
Your Sedona front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam