Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Bellhops work resort campuses spread across terrain, orienting guests to casitas, trailheads and viewpoints. Clear English directions matter more than usual on a property built into a hillside.
Your bellhops and valets practice exactly what they face in front of a guest: luggage, directions and recommendations, with courtesy. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for bellhops and valets — the situations it rehearses, the target level and the price bands — is on the national bellhop & valet page.
Northern Arizona's service workforce includes a substantial Spanish-speaking population commuting into Sedona daily. Guests are domestic, affluent and here for an experience they expect to be interpreted for them — trail advice, vortex sites, spa recommendations. That is conversational work, and a property whose staff cannot do it in English is selling a room instead of a stay.
B1 when the role also gives directions and recommendations. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
See participation and levels by employee, department and property.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam