Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Urban · Ontario, CA
English training for hotel staff in Toronto
Toronto runs Canada's largest hotel market: a convention and corporate core downtown, a large airport corridor, and an international leisure base drawn to one of the most diverse cities in the world.
Hospitality in Toronto
In Toronto, your team's English shows up in every review.
Downtown holds the convention core near the Metro Toronto Convention Centre along with luxury and lifestyle inventory in the Financial District and Yorkville, while the Pearson airport corridor in Mississauga runs a large business and group market of its own. Conventions, corporate travel, sports and international leisure fill the calendar year round.
Toronto's hotel workforce is among the most linguistically diverse anywhere, which cuts both ways for us: there is a real and growing Latin American population working in housekeeping, banquet and food service, but it sits alongside many other language communities. Instruction here is in Spanish, so this serves the Spanish-speaking portion of a team well and the rest much less. Where it applies, English is the same promotion gate it is in Chicago or Los Angeles.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Toronto
The details you need to take the next step.
Our team speaks a dozen languages. Does that break this?
It limits it. The instruction and coaching are in Spanish, so Spanish-speaking employees get the full benefit and others get much less. The free placement exam shows you how large that group is before you decide anything.
Can we run several GTA properties on one account?
Yes, under one organization with per-property and portfolio views, with portfolio pricing from five properties.
How are Canadian properties invoiced?
In US dollars. We bill internationally; the site's currency switcher is a display convenience, not the billing currency.
Near Toronto
Put your Toronto team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam