Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C1, with 1–1½ hours total and 3–5 days to finish.
Resort · California, US
English training for hotel staff in Dana Point
Dana Point runs a luxury resort market on the bluffs above a working harbor, with large golf and spa resorts, a whale-watching and sailing economy, and a ferry link to Catalina Island.
Hospitality in Dana Point
In Dana Point, your team's English shows up in every review.
A handful of large luxury resorts on the headlands and the Monarch Beach coast dominate the inventory, with smaller hotels around the harbor and along the coast highway. Weddings, corporate retreats and affluent leisure fill the resorts, the harbor supplies whale watching, sailing and the Catalina ferry, and the nearby mission at San Juan Capistrano adds a heritage draw. Demand is strong most of the year with a clear summer peak.
The luxury resorts of Dana Point run large housekeeping, food service, spa, banquet and grounds operations, and in South Orange County those teams are substantially Spanish-speaking. Guests at this tier expect the staff-to-guest ratio to show in conversation: a name remembered, a request anticipated, a recommendation made with confidence. English that is comfortable rather than merely correct is what separates a good review from a great one here.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Dana Point
The details you need to take the next step.
Our resort has several outlets and departments. Can each train separately?
Yes. Each of the 19 positions across 8 departments is a separate module assigned per employee, and custom drills can carry your own outlet standards.
Will this feel remedial to long-tenured staff?
It is built not to. The instruction is in Spanish, the tone is professional, and the placement exam starts each person at their actual level rather than at the beginning.
Can a resort group run this across properties?
Yes. Properties roll up under one organization with per-property and portfolio views, and portfolio pricing starts at five properties.
Near Dana Point
Put your Dana Point team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam