English training for hotel staff in Catalina Island
Catalina Island runs a seasonal island resort market centered on Avalon, with small inns and boutique hotels reached only by ferry or air, a summer peak, cruise ship calls and a workforce that lives on the island.
Inglés Hotelero trains the Spanish-speaking staff of hotels in Catalina Island, California to work in English. Every employee takes a free CEFR placement test (A1 to B2), then practices five minutes a day on a lean web-based platform using the English their own job actually requires. Front desk, bellhop and restaurant are separate modules. Pricing is per property, not per employee, and starts at $150 USD a month. Human resources sees each person's level and progress on a dashboard.
In Catalina Island, your team's English shows up in every review.
Avalon's inventory is small hotels and inns on the hillside and the waterfront, with a smaller cluster at Two Harbors; nothing is large, and nothing new is easy to build. Ferries from Long Beach, San Pedro, Dana Point and Newport Beach and cruise ships anchoring off the harbor drive day and overnight demand, with a hard summer peak, a busy shoulder for weddings and events, and a quiet winter.
Avalon's year-round community is substantially Spanish-speaking, and the island's hotels, restaurants and tour operators draw their staff from it, with scarce housing making every trained employee worth keeping. Guests are domestic weekenders, cruise passengers ashore for a day and international visitors, all arriving with the same logistics questions about ferries, golf carts and tours. On an island with no bilingual manager to borrow from the next property, the person at the desk handles it in English or it does not get handled.
Every department speaks a different English. Each one is trained separately.
English for front desk agents
Front desk at an Avalon inn is reservations, concierge and ferry-schedule desk in one, handling check-ins timed to boat arrivals and departures. Clear, confident English on exactly those logistics is the job.
See the program →English for bellhops and valets
Bellhops meet ferries with carts and move luggage up Avalon's hillside streets, orienting guests to the harbor, the beaches and the tours. Short, clear English keeps a boat arrival organized.
See the program →English for servers and bartenders
Servers work waterfront dining and busy summer patios with compressed turns around ferry and cruise schedules. Speed and accuracy in English on an order is what the window demands.
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
Five minutes a day. Progress HR can actually measure.
Free placement test
Every employee takes a CEFR assessment (A1 to B2) built around their own position: about 30 minutes, in three parts — 13 diagnostic items, 10 listening items and 6 spoken answers scored by AI. You know where each person starts before you spend a dollar on training.
Daily practice
Five minutes on a lean web-based platform, using the English that is actually spoken at a check-in counter or a table — not textbook grammar nobody repeats on shift. Nothing to install.
HR dashboard
Level, progress and streaks by employee and by property. The number your monthly report was missing.
About training your team in Catalina Island.
We close or slow down in winter. How does billing handle that?
A property that genuinely reduces operations can be paused and resumed, with employee levels preserved for the spring.
Do employees need wifi at the property?
No. Practice is built for a phone on cellular data and uses very little of it.
We are a small inn. Does this scale down?
Yes. The entry band starts at $150 USD a month for the whole property, and small teams often see the fastest visible change because every employee is guest-facing.
Put your Catalina Island team to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
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