English for hotel front desk agents in Catalina Island

Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.

Avalon's year-round community is substantially Spanish-speaking, and the island's hotels, restaurants and tour operators draw their staff from it, with scarce housing making every trained employee worth keeping. Guests are domestic weekenders, cruise passengers ashore for a day and international visitors, all arriving with the same logistics questions about ferries, golf carts and tours. On an island with no bilingual manager to borrow from the next property, the person at the desk handles it in English or it does not get handled.

A2 as the floor; B2 for a front desk supervisor. The placement test fixes each person's real level on the A1 to B2 scale, and daily practice is set from that starting point, not from the team average.